FAQ

BRIDAL

Q: How far in advance do you recommend I begin shopping for my dress?

A: We recommend 8-10 months for the entire dress selection, customization, and alteration process. Some dresses can take up to 10 months to make, depending on the detail and fabrication. We usually advise brides to allow up to two months for all alterations. If you need to expedite the process, please contact our Customer Service Team for details.

Q: How do I book an appointment?

A: You can request an appointment at the Amsale flagship in New York by visiting www.amsale.com or by calling 212-583-1700.

Q: How many guests am I allowed to bring to my appointment?

A: Typically, our brides bring 1-3 guests with them while viewing and selecting a gown. We’re always happy to accommodate your guests, but suggest fewer guests for a more streamlined process.

Q: What is the price range of your gowns?

A: Our Amsale Nouvelle gowns range from $1,900-$3,300 and Amsale from $4,200-$10,000. We also offer bespoke services, price upon request.

Q: Do I need to bring anything to my appointment?

A: We do our best to ensure that the process is seamless, so you’ll find everything you may need: shoes, accessories, etc. Feel free to bring anything you’d like to help make your selection easier.

Q: Do you offer alterations?

A: Our expert seamstresses are located on-site and skilled at handling our Amsale designs. We offer all alterations within a flat fee of $575, which includes all fittings, final pressing, stuffing and busting. Any additional customizations will be an additional fee.

Q: What can I expect at the Amsale Flagship?

A: We know that every step before the wedding is part of an unforgettable experience, and so we do our best to ensure your time during your appointment is special. Please let us know if there’s anything special you’d like to see or have during your time with us.

Q: Are you allowed to take photos?

A: Absolutely! We know how important a photo can be to capture all the details and see the dress from every angle. Feel free to take as many photos during the process as you’d like.

Q: What are your hours?

A: The Flagship hours are Tuesday-Friday 11am-6pm and Saturday 10am-5pm.

Q: Where can I find an Amsale store?

A: Our Flagship is located 625 Madison Avenue, 2nd Floor, New York. Please visit our website at https://amsale.com/salon-locator for more information.

Q: What is the best way to contact Amsale?

A: If you have questions outside of our normal business hours, feel free to call or text our concierge, at 212-583-1700 or 212-971-3167 to reserve your appointment in store. You can also email us at customerservice@amsale.com or use our live chat on our website.

Q: Still have questions?

A: Speak with our Live Stylist at Amsale.com or reach out to customerservice@amsale.com.

Q: Do you offer sizes larger than 12?

A: While we have try-on samples available in sizes 4-14, we make dresses in all sizes. Please note that most try-on samples are size 8.

Q: How long will it take for my final gown to be ready?

A: Once your order has been placed, please allow up to 12 weeks for your gowns to be made. We can expedite production and timing based on need. Please contact us to discuss your timeline, rushed fees may vary.

Q: Do you provide custom designs?

A: From a new strap to a lace overlay, over the years we’ve found that nearly every bride makes some change or update to her gown to customize to her own personal style, our capabilities are endless. Whether you’re updating something you’ve found in our flagship, or creating an entirely bespoke design, our team is here to help. For more details, speak with our Live Stylist at Amsale.com or reach out to customerservice@amsale.com.

Q: What does “Made-to-order” mean?

A: Made-to-order means that each dress is produced specifically for that bride. We don’t begin making the dress until the bride has placed her purchase.

Q: Will you take my order even if it is placed less than 12 weeks?

A: Of course! We know schedules change and time can be tight, so many bridal gowns can be rushed depending on their fabrication, detail, and style. Speak with our Live Stylist at Amsale.com or reach out to customerservice@amsale.com to determine what the rush fee may be.

Q: How can I see a particular style near me?

A: Speak with our Live Stylist at Amsale.com or reach out to customerservice@amsale.com or calling/texting (212) 971-3167.

Q: What is the return policy?

A: Because our gowns are made just for you, our bridal gowns are not eligible for return, and final sale.


BRIDESMAIDS

Q: What does “Made-To-Order” mean?

A: Made to order dresses are produced expressly for you, once an order is placed. Though they’re made to our, each dress is made according to the standardized Amsale size charge, as opposed to custom measurements. Our garments are made just for you.

Q: HOW FAR IN ADVANCE IS RECOMMENDED I BEGIN DRESS SHOPPING?

A: We recommend ordering your bridesmaid dresses least 5 months before the wedding to allow time for shipping and any alterations that you may need.

Q: Will you take my order even if it is placed less than 12 weeks?

A: Of course! We know schedules change and time can be tight, so we offer rush orders at an additional cost, provided we receive the request at least 3 weeks from the desired delivery date. Outside of that window, we cannot guarantee time for any additional alterations.

Q: WHERE DO I START?

A: The first step is making an appointment at your local Amsale Bridesmaid retailer. Click here to find your local retailer. Before your appointment, we recommend speaking to the bride about the desired color scheme, style and silhouette. The more information you have on hand, the better we can assist in finding the perfect fit for the occasion.

Q: WHAT IS THE PRICE RANGE OF YOUR GOWNS?

A: The gowns in the Nouvelle Amsale Bridesmaids collection range from $160-$250 and the gowns in the Amsale Bridesmaids collection range from $230-$350.

Q: WHERE CAN I FIND A STORE?

A: amsale.com/salon-locator.

Q: What should you do if you have a pregnant or post-pregnant bridesmaid?

A: We want to cater to all women, so we’re proud to offer maternity style dresses. Maternity styles are made using a D-cup, instead of the standard B-cup in most Amsale dresses. We recommend sizing up 2 sizes when pregnant so allow for plenty of room for alteration and fitting.

Q: DO YOU OFFER SIZES LARGER THAN 28?

A: While the largest size we offer is 28, we do have a “made to measure” option. Please contact us for more made to measure details, sizing and how to order. Speak with our Live Stylist via the chat box below, customerservice@amsale.com or calling/texting (212) 971-3167.

Q: How can I see a particular style near me?

A: Our Live Chat Stylist can help you locate a particular style. Speak with our Live Stylist via the chat box below, customerservice@amsale.com or calling/texting (212) 971-3167.

Q: What bridesmaids fabrics do you offer?

A: We offer a range of fabric options in our bridesmaids styles, including: crinkle silk chiffon, flat chiffon, crepe, crepe & tulle, embroidered sequins, tulle, sequins, sequin lace, jersey and printed tulle.

Q: How do I order bridesmaids dresses?

A: Bridesmaid dresses can be ordered through any one of our Amsale bridesmaids retailers! Click here to find your local retailer or online

Q: Can I order extra length for bridesmaids dresses?

A: Absolutely. We’re happy to include an additional 5” to the length of any dress for an additional $20.

Q: How do I order the correct size for my bridesmaids?

A: Our made to order dresses are produced expressly for each bridesmaid, once an order is placed. Though they’re made to our, each dress is made according to the standardized Amsale size charge, as opposed to custom measurements. Please refer to our size chart for details, or contact our Live Chat Stylist for additional assistance.

Q: What is the return policy?

A: Our garments are made just for you, all Made to Order dresses are not eligible for return, and final sale.


What is the best way to contact Amsale?

If you have questions outside of our normal business hours, feel free to call or text our concierge, at 212-583-1700 or 212-971-3167 to reserve your appointment in store. You can also email us at customerservice@amsale.com or use our live chat on our website.

Still have questions?

Speak with our Live Stylist at Amsale.com or reach out to customerservice@amsale.com.